Abstrakt EN:

Methods of perfecting an organization, its sub-systems and individual operational areas help the members of an organization to make rational decisions. In principle two basic approaches may be differentiated; one based on a detailed analysis of the present state and making attempts leading to its improvement and the other based on the elaboration of model systems and executing a revolutionary change or a construction of a new system based on the best solutions. A popular method of searching for new organizational and operational solutions based on model solutions is benchmarking which also constitutes a yardstick in the comparison of companies with their rivals. The notion means that the achievements of a given enterprise with respect to a given success factor are analyzed and efforts are made to find a frame of reference which will enable their further improvement. Benchmark is a synonym of a position and is used as an orientation point, model norm with which a thing or phenomenon is compared. This method consists in a search for best (model) behaviour patterns. It enables an analysis of the solutions adopted by organizations which implemented their strategies and performed their functions successfully. The method's task is to initiate a learning process by determining the need for self-improvement. (original abstract)

Język:

pol